ITIL Continual Service Improvement
3 days course
9:00 - 17:30
NGN Training Center
Intermediate level
About the course
The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
3 days course
3 days program
Learning Unit CSI01: Introduction to continual service improvement
Learning Unit CSI02: Continual service improvement principles
Learning Unit CSI03: Continual service improvement process
Learning Unit CSI04: Continual service improvement methods and techniques
Learning Unit CSI05: Organizing for continual service improvement
Learning Unit CSI06: Technology considerations
Learning Unit CSI07: Implementing continual service improvement
Learning Unit CSI08: Challenges, critical success factors and risks
Who should attend?
The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

    Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.
    Learning outcomes
    • Introduction to Continual Service Improvement
    • Continual Service Improvement Principles
    • Continual Service Improvement Process
    • Continual Service Improvement Methods and Techniques
    • Organisation for Continual Service Improvement
    • Technology for Continual Service Improvement
    • Implementation Considerations
    • Critical success factors and risks
    ITIL Continual Service Improvement
    Intermediate level
    3 day course
    9:00 - 17:30

    World Trade Center, Manama
    3 reasons to study with us
    The instructor is an industry practitioner with a vast experience
    Possibility to get an insight into best practice for service management
    Spacious and fully equipped office with city view in one of the most famous buildings in Manama
    It's time to learn something new!
    Register to learn about the next date of the course and available seats.
    There could be up to 16 people in the group.