ITIL Service Design
3 days course
9:00 - 17:30
NGN Training Center
Intermediate level
About the course
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Design publication.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
Program
3 days course

Day 1
  • Introduction to service design
  • Service design principles
  • Service design processes

Day 2
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations

Day 3
  • Implementation and improvement of service design
  • Challenges, risks and critical success factors
Who should attend?
The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle

Pre-requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.
Learning outcomes
  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
ITIL Service Design
Intermediate level
3 day course
9:00 - 17:30


World Trade Center, Manama
3 reasons to study with us
-1-
Expertise
The instructor is an industry practitioner with a vast experience
-2-
Experience
Possibility to get an insight into best practice for service management
-3-
Space
Spacious and fully equipped office with city view in one of the most famous buildings in Manama
It's time to learn something new!
Register to learn about the next date of the course and available seats.
There could be up to 16 people in the group.