ITIL Service Operation
3 days course
9:00 - 17:30
NGN Training Center
Intermediate level
About the course
In order to provide effective and efficient delivery and support of key services and to ensure fair value for the customer and service provider, IT departments must successfully implement ITIL® Service Operation best practices. In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Operation Certification Exam.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
3 days course
3 days program
Learning Unit SO01: Introduction to service operation 6
Learning Unit SO02: Service operation principles 6
Learning Unit SO03: Service operation processes 6
Learning Unit SO04: Common service operation activities 6
Learning Unit SO05: Organizing for service operation 6
Learning Unit SO06: Technology considerations 6
Learning Unit SO07: Implementation of service operation 7
Learning Unit SO08: Challenges, critical success factors and risks
Who should attend?
This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Operation Certificate. The ITIL® V3 Foundation Certificate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.
  • CIOs, CTOs, managers
  • Supervisory staff, team leaders
  • Designers, architects, planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Service test managers and ITSM trainers


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.
Learning outcomes
  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
ITIL Service Operation
Intermediate level
3 day course
9:00 - 17:30

World Trade Center, Manama
3 reasons to study with us
The instructor is an industry practitioner with a vast experience
Possibility to get an insight into best practice for service management
Spacious and fully equipped office with city view in one of the most famous buildings in Manama
It's time to learn something new!
Register to learn about the next date of the course and available seats.
There could be up to 16 people in the group.