This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Operation Certificate. The ITIL® V3 Foundation Certificate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.
- CIOs, CTOs, managers
- Supervisory staff, team leaders
- Designers, architects, planners
- IT consultants
- IT audit managers
- IT security managers
- Service test managers and ITSM trainers
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.