ITIL Service Strategy
3 days course
9:00 - 17:30
NGN Training Center
Intermediate level
About the course
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes.

You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you will learn the core disciplines of ITIL best practices.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
3 days course
3 days program
Learning Unit SS01: Introduction to service strategy
Learning Unit SS02: Service strategy principles
Learning Unit SS03: Service strategy processes
Learning Unit SS04: Governance
Learning Unit SS05: Organizing for service strategy
Learning Unit SS06: Technology considerations
Learning Unit SS07: Implementing service strategy
Learning Unit SS08: Challenges, critical success factors and risks
Who should attend?
  • CIOs, CTOs, managers, supervisory staff, and team leaders
  • Service designers, IT architects, planners, consultants, and security managers
  • Any other IT operations, technical, or IT management personnel requiring more information about ITIL best practices related to service strategy
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

    • ITIL Foundation certification (v3 or newer) required
    • Two years of relevant work experience
    Learning outcomes
    • Introduction to service strategy
    • Service strategy principles
    • Service strategy processes
    • Governance
    • Organizing for service strategy
    • Technology considerations
    • Implementing service strategy
    • Challenges, critical success factors and risks
    ITIL Service Strategy
    Intermediate level
    3 day course
    9:00 - 17:30

    World Trade Center, Manama
    3 reasons to study with us
    The instructor is an industry practitioner with a vast experience
    Possibility to get an insight into best practice for service management
    Spacious and fully equipped office with city view in one of the most famous buildings in Manama
    It's time to learn something new!
    Register to learn about the next date of the course and available seats.
    There could be up to 16 people in the group.