In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes.
You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you will learn the core disciplines of ITIL best practices.
9:00 am - 17:30 am 24 hours of training in total
Up to 16 people in the group
Bahrain World Trade Centre 31st Floor
3 days course
3 days program
Learning Unit SS01: Introduction to service strategy Learning Unit SS02: Service strategy principles Learning Unit SS03: Service strategy processes Learning Unit SS04: Governance Learning Unit SS05: Organizing for service strategy Learning Unit SS06: Technology considerations Learning Unit SS07: Implementing service strategy Learning Unit SS08: Challenges, critical success factors and risks
Who should attend?
CIOs, CTOs, managers, supervisory staff, and team leaders
Service designers, IT architects, planners, consultants, and security managers
Any other IT operations, technical, or IT management personnel requiring more information about ITIL best practices related to service strategy
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
ITIL Foundation certification (v3 or newer) required
Two years of relevant work experience
Introduction to service strategy
Service strategy principles
Service strategy processes
Organizing for service strategy
Implementing service strategy
Challenges, critical success factors and risks
ITIL Service Strategy Intermediate level
3 day course 9:00 - 17:30
World Trade Center, Manama
3 reasons to study with us
The instructor is an industry practitioner with a vast experience
Possibility to get an insight into best practice for service management
Spacious and fully equipped office with city view in one of the most famous buildings in Manama
It's time to learn something new!
Register to learn about the next date of the course and available seats. There could be up to 16 people in the group.
If you need to get in touch with us, feel free to send a note to firstname.lastname@example.org, ping on WhatsApp @ +973 336 233 48 or call + 973 772 888 86. Follow us on Instagram for more updates and details.
NGN Training Center
World Trade Center West Tower 31st Floor PO Box 32882 Kingdom of Bahrain