ITIL Service Transition
3 days course
9:00 - 17:30
NGN Training Center
Intermediate level
About the course
The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
3 days course

3 days program
Learning Unit ST01: Introduction to service transition
Learning Unit ST02: Service transition principles
Learning Unit ST03: Service transition processes
Learning Unit ST04: Managing people through service transition
Learning Unit ST05: Organizing for service transition
Learning Unit ST06: Technology Considerations
Learning Unit ST07: Implementing and improving service transition
Learning Unit ST08: Challenges, critical success factors and risks

Who should attend?
The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.
Learning outcomes
  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
ITIL Service Transition
Intermediate level
3 day course
9:00 - 17:30

World Trade Center, Manama
3 reasons to study with us
The instructor is an industry practitioner with a vast experience
Possibility to get an insight into best practice for service management
Spacious and fully equipped office with city view in one of the most famous buildings in Manama
It's time to learn something new!
Register to learn about the next date of the course and available seats.
There could be up to 16 people in the group.