ITIL v3 Foundation Course
3 days course
9:00 - 17:30
NGN Training Center
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
Course description
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance
World Trade Center, Manama
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
      • Service management as a practice (comprehension)
      • The ITIL service lifecycle (comprehension)
      • Generic concepts and definitions (awareness)
      • Key principles and models (comprehension)
      • Selected processes (awareness)
      • Selected functions (awareness)
      • Selected roles (awareness)
      • Technology and architecture (awareness)Competence and training (awareness)
        Target audience
        The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
        • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
        • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.
        This may include but is not limited to, IT professionals, business managers and business process owners
        3 reasons to study with us
        The instructor is an industry practitioner with a vast experience
        Possibility to get an insight into best practice for service management
        Spacious and fully equipped office with city view in one of the most famous buildings in Manama
        ITIL v3 Foundation Course
        3 day course
        9:00 - 17:30