ITIL v3 Foundation Course
3 days course
9:00 - 17:30
NGN Training Center
About the course
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITIL® v3 practices for Service Management.
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
3 days course

Block #1
  • IT Service Management as a Discipline
  • Introduction to IT Infrastructure Library (ITIL)
  • ITIL Benefits
  • Why ITIL
  • ITIL Certification Scheme
  • ITIL's Areas of Implementation
  • Basic Concepts for Process Orientation
  • Key roles in Service Management
  • ITIL vs. Other Standards
Block #2
A brief Overview of ITIL v2
  • Moving From ITIL v2 to v3 ITIL V3 Core Structure
  • Duplication
Block #3
The five books of ITIL v3 Service Strategy
  • Goals & Objectives of SS Business Value of SS
  • SS – Focus Areas
  • SS – Four Main Activities
  • Processes in Service Strategy (SS)
  • Service Portfolio Management (SPM)
  • Demand Management
  • Finance Management
Block #4
Service Design
  • Goals & Objectives of SD
  • Business Value of SD
  • SD – Focus Areas Service Design Areas
  • Service Catalogue Management
  • Service Level Management
  • Availability Management Information Security ·
  • Management Supplier
  • Management Capacity Management
  • IT Service Continuity Management
Block #5
Service Transition
  • Introduction of Service Transition Areas
  • Transition Planning and Support Change Management
  • Service Asset and Configuration Management Release and
  • Deployment Management Service Validation and Testing Evaluation
  • Service Knowledge Management System
Block #6
Functions in ITIL V3
  • TMF
  • AMF
  • SDF
Block #7
CSI 7 Step Improvement Process
  • Goal & Objectives of CSI
  • Focus of each Phase in Lifecycle
  • The 7 Step Improvement Process
  • Service Reporting Service Measurement
  • ROI for CSI
  • Business Questions for CSI
  • Service Level Management
Who should attend?
All levels of personnel within an IT Service Delivery Organization. This course has been designed for IT Managers and Practitioners involved in strategy, design and implementation of business-used IT services and who require an insight into best practice for service management.


The Participants should preferably have gone through ITIL® v2 training course, though it is not mandatory.

Preferred experience in IT / ITES or related fields is recommended.
Learning outcomes
  • ITIL's key concepts, definitions and objectives ITIL's service-driven lifecycle approach and the five key stages of this model
  • Structure, components and processes of the five core ITIL books
  • High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
  • Outline of relationships between the ITIL processes
  • Overview of ITIL certifications: Foundation, Intermediate and Advanced
  • How ITIL processes can improve IT operations
ITIL v3 Foundation Course
3 day course
9:00 - 17:30

595 BHD per person

World Trade Center, Manama
3 reasons to study with us
The instructor is an industry practitioner with a vast experience
Possibility to get an insight into best practice for service management
Spacious and fully equipped office with city view in one of the most famous buildings in Manama
It's time to learn something new!
Register to learn about the next date of the course and available seats.
There could be up to 16 people in the group.