ITIL Foundation Certificate
3 days course
9:00 - 17:30
NGN Training Center
Overview
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
Course description
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth
World Trade Center, Manama
Outline
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)
      Target audience
      The main target candidate for the ITIL Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to:
      • Chief information officers (CIOs)
      • Chief technology officers (CTOs)
      • Managers
      • Supervisory staff
      • Team leaders
      • Service designers
      • IT architects
      • IT planners
      • IT consultants
      • IT audit managers
      • IT security managers
      • Service test managers and ITSM trainers.
      • Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
      • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
      • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
      • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
      • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
      3 reasons to study with us
      -1-
      Expertise
      The instructor is an industry practitioner with a vast experience
      -2-
      Experience
      Possibility to get an insight into best practice for service management
      -3-
      Space
      Spacious and fully equipped office with city view in one of the most famous buildings in Manama
      ITIL Foundation Certificate
      3 day course
      9:00 - 17:30

      AWARDING BODY ITIL (AXELOS)