ITIL Service Operation
3 days course
9:00 - 17:30
NGN Training Center
Overview
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
Course description
The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management. The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them. The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability work stream. Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
World Trade Center, Manama
Outline
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks.
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
      Target audience
      The main target group for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:
      • Chief information officers (CIOs)
      • Chief technology officers (CTOs)
      • Managers
      • Supervisory staff
      • Team leaders
      • Service designers
      • IT architects
      • IT planners
      • IT consultants
      • IT audit managers
      • IT security managers
      • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
      • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
      • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
      • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
      • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
      • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
      3 reasons to study with us
      -1-
      Expertise
      The instructor is an industry practitioner with a vast experience
      -2-
      Experience
      Possibility to get an insight into best practice for service management
      -3-
      Space
      Spacious and fully equipped office with city view in one of the most famous buildings in Manama
      ITIL Service Operation
      3 day course
      9:00 - 17:30

      AWARDING BODY ITIL (AXELOS)