ITIL Service Transition
3 days course
9:00 - 17:30
NGN Training Center
Overview
The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication
9:00 am - 17:30 am
24 hours of training in total
Up to 16 people in the group

Bahrain World Trade Centre
31st Floor
Course description
The Service Transition (ST) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases. The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the qualification also covers management of technology considerations and challenges and risks. The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Release, Control and Validation module from the Service Capability work stream. The techniques taught in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users' expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work
World Trade Center, Manama
Outline
This qualification provides a complete management-level overview of service transition, including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.
In addition, the training for this certification should include examination preparation, including a mock examination opportunity.
    Target audience
    The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to:
    • Chief information officers (CIOs)
    • Chief technology officers (CTOs)
    • Managers
    • Supervisory staff
    • Team leaders
    • Service designers
    • IT architects
    • IT planners
    • IT consultants
    • IT audit managers
    • IT security managers
    • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle
    • Individuals who require a detailed understanding of the ITIL service transition stage of the ITIL service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
    • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
    • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
    • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
    • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
    3 reasons to study with us
    -1-
    Expertise
    The instructor is an industry practitioner with a vast experience
    -2-
    Experience
    Possibility to get an insight into best practice for service management
    -3-
    Space
    Spacious and fully equipped office with city view in one of the most famous buildings in Manama
    ITIL Service Transition
    3 day course
    9:00 - 17:30

    AWARDING BODY ITIL (AXELOS)