ITIL Managing across lifecycle
3 days course
NGN Training Center
9:00 - 17:30
About the course
The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization's service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. Testing and validation of knowledge take place at Bloom's taxonomy level 4 (analyzing) and level 5 (evaluating), reflecting the focus on integration when compared with the ITIL intermediate qualifications. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:
  • How the service lifecycle stages form an integrated whole
  • Process integration and interfaces
  • Shared data / information / knowledge.
Course description
The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have achieved a well-rounded, superior knowledge and skills base in ITIL Best Practices. This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field. You also need to achieve the ITIL Expert level if you want to progress to the ITIL Master Level, which is the highest and final qualification within the ITIL scheme.
Target oudience
The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:
    • Chief information officers
    • Senior IT managers
    • IT managers
    • Supervisors
    • IT professionals
    • IT operations practitioners
    • IT development practitioners
    • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
    • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
    Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.
      Outline
      Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
      • Key concepts of the service lifecycle
      • Communication and stakeholder management
      • Integrating service management processes across the service lifecycle
      • Managing services across the service lifecycle
      • Governance and organization
      • Measurement
      • Implementing and improving service management capability.

      In addition, the training for this qualification should include examination preparation, including a mock examination opportunity.
      3 reasons to study with us
      -1-
      Expertise
      The instructor is a practitioner with a vast experience in implementing cloud solutions for corporate customers
      -2-
      Experience
      Gain insight into a wide range of cloud solutions and their application for business purposes
      -3-
      Space
      Spacious office with city view in one of the most famous buildings in Manama
      World Trade Center, Manama
      ITIL - continual service improvment
      DURATION 3 Days
      TOTAL HOURS 24 Hours

      AWARDING BODY ITIL (AXELOS)