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ITIL 4

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

Description

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. 

Accredited by PeopleCert

About the Exam

Examination type: Multiple-choice questions
Number of questions: 40 questions
Pass mark: 65% 
Exam duration: 60 minutes

Duration

3 days

Target Audience

The course is designed for anyone working in IT. Roles specifically focusing on IT Service Management will especially find this course valuable.

Prerequisites

No prerequisite.

Topics

Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

More Information

ITIL® 4 Frequently Asked Questions (FAQs)

Price includes exam and materials.

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